All orders are shipped from Vancouver, Canada.
Shipping rates and times are as followed:
Canada: $7.00 | 3-10 Business days with tracking.
USA: $8.00 | 3-10 Business days with tracking.
International: $10 | 5-22 Business days without tracking.
Please allow 3-5 days for order fulfillment. Each piece is handmade and packaged.
International orders may be charged an additional customs and duties fee upon delivery. Please check with your local customs office for more information. We are not responsible for any charges incurred.
Are there refunds or exchanges?
If you are unsatisfied with your order we are happy to offer a full refund within 14 days of delivery. Merchandise must be unworn and in its original box packaging with the tags attached. Original Katty Wu Jewelry box must be included in the return package for transit damage prevention.
Customers are responsible for the return shipping cost. Packages sent must include a tracking number. We cannot be responsible for lost packages sent without a tracking number. Please contact us to issue a refund at: email@example.com