Care:
Due to the nature of gold plating, please avoid wearing our pieces in the shower, while swimming, exercising, or in contact with any skin/perfume products. The plating may fade if not cared for properly. Do not use any cleaners, abrasive materials, or chemicals on our jewelry. As everybody’s skin chemistry and oils vary, fading speed will vary. For this reason, we cannot accept returns or repairs due to gold fading. Please see our re-plating service page to refresh your jewelry back to new!
When not wearing your jewelry, store them in our branded jewelry pouch and box away from water or humidity.
Repairs:
We offer complimentary basic repairs on all Katty Wu Jewelry. Please contact info@kattywu.com for inquiries.
Re-Plating Service:
As the nature of gold plating eventually fades, we want you to be able to love our jewelry without compromising and creating waste. Should your jewelry need to be re-plated, we offer a re-plating & polishing service on all of our jewelry (unless stated otherwise) starting from $30. Please contact us at info@kattywu.com for details